FAQ

What is virgin hair?

Virgin hair is hair that has not been dyed, bleached, straightened, or chemically treated in any way. All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy, and will look gorgeous, wash after wash. All hair from CHI Hair Imports can be bleached, dyed, blow dried, and styled with hot styling tools. We guarantee that our hair is 100% human hair with all cuticles aligned in the same direction–or your money back.

How much hair is in each bundle?

Hair from CHI Hair Imports comes in bundles weighing 110 grams or between 3.2 and 4 ounces.

How much hair will I need?

For a full install, you will need 2 bundles if using lengths shorter than 22 inches. For hair measuring 22 inches and up, it is recommended to use 3 bundles. For lengths 30 inches and longer, you will need 4 bundles. When using a closure, between 2-3 bundles are recommended for a voluminous look although 3 bundles can complete the install. When using a lace frontal, between 2-3 bundles are recommended for a voluminous look although 2 bundles can complete the install.

How long will this hair last?

With proper care, our hair will last a year or longer. To ensure that you our protecting your investment, CHI Hair Imports provides a hair care maintenance guide on our site to make sure that you get the most out of your beautiful virgin hair.

How do I maintain my hair extensions?

To ensure that you are getting the most out of your virgin hair extensions, please view our maintenance guide here:

Can I color and/or bleach the hair?

Yes. This hair can be colored, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after coloring. Treat this hair as if it is your own.

Does CHI Hair Imports offer coloring services?

Absolutely. We work with a team of professional hair colorists who can custom color any order.This service is only available at our location.

HOW CAN I PURCHASE PREMIUM VIRGIN HAIR EXTENSIONS?

We offer two convenient ways to purchase our hair. Our products can be purchased at our Chicago location. Our hair can also be purchased via our website.

WHAT PAYMENTS DO YOU ACCEPT?

We gladly accepts Visa, Mastercard and debit cards. Please note that we can only ship a credit/debit card order to the same address to which your statement is sent. Any order that fails to fit this criteria will not ship and be immediately refunded. This policy protects you from fraudulent use of your card.

DO I NEED TO MAKE AN APPOINTMENT TO PURCHASE HAIR AT YOUR CHICAGO LOCATION?

No appointment is needed to purchase hair in our store. Please feel free to visit any of our locations during normal business hours. Please visit our LOCATIONS page for our hours and address.

CAN I PLACE AN ORDER ONLINE AND PICK IT UP IN STORE?

Unfortunately, our online orders are handled by our warehouse facility, separate from our Chicago location. All orders placed via our website must be shipped.

HOW DO I CANCEL MY ORDER?

Please contact us to cancel an order. If your order has not departed our facilities, we can cancel the order. Please note that you will incur a $10 restock fee.

WHAT IS YOUR RETURN POLICY?

Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases.

If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact CHI Hair Imports directly at info@chihairimports.com or 888-541-9230.

WHAT ARE YOUR AVAILABLE SHIPPING OPTIONS?

(1) FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION
We currently ship orders using USPS. Orders placed at CHIHairImports.com before 12 pm standard eastern time, will be shipped the same day. Flat rate shipping requires 3-5 business for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).

(2) EXPRESS SHIPPING POLICY
We offer 1-2 day shipping at an additional cost of $35.00. This shipping method automatically includes insurance and signature confirmation at no extra charge.

(3) INTERNATIONAL SHIPMENTS
We also ship international orders via USPS priority International. International shipments cost $40 for any destination worldwide and are normally received within 7-9 working days. CHI Hair Import is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.

WHAT INSURANCE IS INCLUDED WITH MY PACKAGE?

All orders placed via our website are entitled to insurance. All packages are insured up to $200, should your package get lost, stolen, or arrives damaged. To file an insurance claim, please contact us promptly at 888-541-9230.

CAN I PLACE AN ORDER ONLINE AND PICK IT UP IN STORE?

Unfortunately, our online orders are handled by our warehouse facility, separate from our boutique locations. All orders placed via our website must be shipped directly to the recipient.

HOW DO I CREATE AN ACCOUNT?

An account is not required to be able to shop with CHI Hair Imports, although strongly recommended. An account allows you to place orders without you having to fill in your details each time you shop with us.

HOW DO I RESET MY PASSWORD?

To reset your password, simply select the forgotten password link and you will be sent an email which will explain how you can change your password.

HOW DO I CHANGE THE DETAILS ON MY ACCOUNT?

You can change your details by logging in. simply click on ‘View Addresses’. on this page you can change your personal information and address.

WHY CAN’T I SIGN INTO MY ACCOUNT?

Please be sure that you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the forgotten password link to reset.

CAN I CLOSE MY ACCOUNT?

Yes. You can close your account by contacting our customer care team with the following information:
- Your full name
- Registered email address
- The billing address we have on file for you

Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you, please contact our Customer Care Team at info@chihairimports.com.

I HAVE A QUESTION ABOUT MY ORDER, WHO DO I CONTACT?

For any questions about your order, you can get in touch by clicking the chat icon below. You can also get in touch by calling 888-541-9230 or by email at info@chihairimports.com.

I’D LOVE TO WORK FOR YOU, HOW DO I FIND OUT ABOUT JOB VACANCIES?

We’re a rapidly growing brand and are always seeking talented people to join our team. 

I LOVE CHI HAIR IMPORTS! DO YOU ALLOW WHOLESALE?

We appreciate your interest in CHI Hair Imports products; however we don’t currently offer a wholesale program or authorize any reselling of our products.

I’M A HAIRSTYLIST AND WOULD LOVE TO PARTNER WITH CHI HAIR IMPORTS!

We appreciate you wanting to partner with us! For information regarding our exclusive program, please email us at: info@chihairimports.com.
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